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Mi Protection Plan
You can buy Mi Protection Plan while buying a handset from mi.com or Mi authorized outlet. You will get 1 Year of protection against accidental and liquid damages for the screen of your Xiaomi smartphones. Following are the plans for various smartphones.
Smartphones and their plans
The Mi Protection Plans start from Rs. 449 for budget phones and go all the way up to Rs 2,999 for flagships like Mi 10. Also, validity for all Mi Protection plans is 12 months.
Steps to Claim Mi Screen Protect & get 1 Year of protection
When you accidentally broke your phone or drop it in water, you should immediately inform the service center about the loss. Follow these steps to claim for your plan: Note: The doorstep pickup facility is also available in select cities. Also, one needs to be a resident of India and 18 years old or above to claim the insurance.
Instances that are covered
The following instances are covered under Mi Screen Protect Plan:
Instances that are not Covered
The following instances are not covered under your Mi Protection plan:
Q. The screen of my Xiaomi phone is damaged, do I need to pay for its repair? A. If you have purchased the Mi Protection Plan along with your Xiaomi phone at mi.com/in, you don’t need to pay for the screen repair. OneAssist will pick-up, repair and deliver the device at your doorstep. You may need to pay a nominal fee as per the terms and conditions of the plan. Q. Which Mi smartphones are eligible for Mi Screen Protection? A. All Xiaomi mobile devices i.e. Redmi and Mi series phones which are bought in India through Mi.com and Mi Retail stores, are eligible for this plan. Q. What is the validity of Mi Screen Protection Plan? A. Mi Screen Protection Plan is for the duration of 1 year starting from date of activation. Q. How many times I can claim for Mi Screen Protection plan? A. You can claim two times during your one year membership. Q. What happens if I get my device repaired by my own? A. You cannot get your device repaired from any other service center. You should only call OneAssist to get your device repaired through the nearest Mi service center after verification. Q. Can I Cancel the Mi Phone Protection Plan membership and get refund? A. Your Mi Screen Protect plan will be cancelled automatically if your order is cancelled. However, you cannot cancel it separately. Q. Which cities have doorstep pick up and drop facilities for Mi smartphone repair? A. “Mumbai, Thane, Navi Mumbai, Bangalore, Hyderabad, Secunderabad, Chennai, Delhi, Gurgaon, Noida, Ghaziabad, Chandigarh, Ahmedabad, Pune, Kolkata and Faridabad” are the cities that have pick and drop facilities. However, it is available in select pincodes of these cities. While in rest of India, you can mail or self ship the device to service center. This is how you can get your Mi or Redmi smartphone damaged screen repaired through Mi Protection Plan. In case of any query, ask us in the comments below!
