In one such incident, a man ordered iPhone 12, which got the best discount in the sale, but instead of the phone, he got a detergent bar inside the phone box. In another such incident, one customer got detergent powder instead of the washing machine. These are only two incidents that got reported and came into the news, but there are several other mishaps that happen throughout the year. People get fake products, or they get broken or wrong items inside the delivered boxes. So what can one do?
Q. What happens after the open box inspection?
Q. What happens after the inspection you find an issue with the product?
A. If you find that the product is damaged or not the same you ordered or its parts/accessories are missing, refuse the delivery. Also, DO NOT share the 6-digit code with the delivery associate. The product will be returned with the delivery partner and your amount will be refunded.
Q. Can you get a replacement instead of a refund for the wrong/damaged product?
A. No, you cannot get a replacement for the product. If it is damaged, missing accessories, or is different from what was ordered, you will get a full refund. After that, you can place a new order.
Q. What happens if someone finds an issue with the product after delivery or installation?
Q. How do find out open box inspection is eligible in your area?
A. If the service is available in your area, you will see the ‘open box inspection’ eligibility message on the product details page. Also, you’ll see the “Included FREE Open Box Inspection at the time of delivery” message while selecting the delivery slot.
Q. Do you need to pay for the open box inspection service?
A. No, open box inspection is available for free with all eligible orders.
Flipkart Open Box Delivery
Flipkart’s Open Box Delivery is also the same where their delivery executive opens the box in front of you at the time of delivery. You should note that both outside and brand packaging are opened before the delivery so that you get what you ordered.
Q. How do you find if Flipkart open box delivery service is available in your area?
A. If your order and your city of delivery are eligible for Flipkart’s Open Box Delivery, you’ll get an option for the same on the order summary page. You can then choose the “Open Box Delivery” option while placing an order.
Q. What happens if the product is missing/damaged at the time of the open box delivery?
A. If you find the product that product is missing, damaged, or different from what you ordered, you can ask the delivery agent to take it back immediately. If your order was COD and you have already paid, you’ll get the refund immediately from the delivery guy. In case of a prepaid order, you’ll get a refund credited to your source account.
Q. What happens if the product is damaged after turning it on?
A. If you have accepted open box delivery and after that, you find that the device is defective after turning it on, you can contact Flipkart for replacement/refund as per the product’s returns policy.
Q. Is Flipkart Open Box Delivery service available all over India?
A. Flipkart’s ‘Open Box Delivery’ is currently available for select PIN codes in some cities including Bhopal, Bhubaneshwar, and Chandigarh. Q. Does Flipkart charge extra for Open Box Delivery (OBD) service? A. No, you don’t need to pay anything extra as OBD is a free service. Stay tuned for more such content!
