1. Record a Video While Opening the Package
Always record a video while opening any package you receive. The product’s packaging and your information slip should be properly visible in the video. You can later use this as proof if it turns out to be a wrong item, a duplicate/ fake product, or an empty box. Ideally, it’s better to record and open the package in front of the delivery executive. However, if you want to open it later, start the video recording before tearing the packing and make sure to show the parcel along with a clear view of your order details. Then open the parcel and check the product. Failed to record a video? Click all the necessary images, including the package and the product received, including all the tags. Unfortunately, images may not help much as they aren’t as solid proof as a video.
— abhishekbhatnagar.eth (@abhishek) January 25, 2021
Other Ways to Get Faster Refunds for Online Shopping Frauds
3. Lodge a Complaint with Consumer Helpline
You can reach out to the Consumer Helpline in case of the following issues:
You can call 1800-11-4000 or 14404 to register your grievance.You can SMS on 8130009809 and wait for them to get back to you.Register your grievance online by signing up here.Alternatively, you can also register your complaint through NCH, Consumer, and UMANG apps.
All of the details can be viewed on National Consumer Helpine’s official website. Furthermore, you can either consult consumer grievance redressal forums or submit a formal complaint under the Consumer Protection Act, 2019. One can approach the Consumer redressal forums or consumer courts present at the district levels.
Tips to Follow While Shopping Online
Wrapping Up
However, if it doesn’t help you, go ahead and complain to the consumer helpline. You can also approach the consumer courts for legal aid. It’s your hard-earned money, and you shouldn’t let it go. Feel free to reach out to us on Twitter in case of any related issues or queries.
